HubSpotlight: Transitioning from Senior Customer Success Manager to Team LeadZhané Hyltonon July 12, 2023 at 7:47 am Careers Blog


Career growth is a journey that requires intentional effort, planning and a passion for lifelong learning. Whether just starting out or looking to advance, career growth is essential for personal and professional fulfillment and development. Here at HubSpot, we are committed to supporting the career growth of HubSpotters, developing programs designed to do just that. An example is the Customer Success Team Lead Program, a six-month in-role experience designed to expose high-performing reps to key aspects of Customer Success and Project Management in preparation for the next step in their careers.

Introducing Jessica Garcia, Senior Customer Success Manager (CSM) for Australia and New Zealand (ANZ), who got to try her hand at being Team Lead for the Asia Customer Success Team through this program. She was able to build and practice leadership skills while supporting her team through skill coaching, operational management, and driving business initiatives. Read on to learn more.

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